Shipping
Discreet delivery, straight to your door
Every order ships in plain packaging with a neutral sender. Nothing on the outside shows the Hermony name.
Last updated October 25, 2026 · Applies to tryhermony.com in the United States and the United Kingdom
In short
- We ship to the United States and the United Kingdom.
- Shipping costs are always shown before you pay. RepeatCare deliveries ship free.
- You get a tracking link by email as soon as your order ships.
On this page
- Where we ship
- Packing and dispatch
- Delivery times and costs
- Discreet packaging
- Taxes, duties and customs
- Tracking your order
- Address changes
- Late, lost or damaged parcels
Where we ship
We currently ship to addresses in the United States and the United Kingdom. Orders are sent from our fulfillment partner's warehouse.
Packing and dispatch
Orders placed before 2 pm US Eastern on a business day (Monday to Friday) ship the same day. Orders placed later, or on weekends or US public holidays, ship the next business day.
If we can't ship your order within that time, we email you before the deadline with a new shipping date and the option to cancel for a full refund. If you cancel, a card refund is made within one billing cycle.
Delivery times and costs
Delivery time is counted from the day you order: packing plus time with the carrier (8–10 business days to the US, 6–9 business days to the UK). Times are estimates and can be longer around holidays or because of weather or carrier delays.
The shipping cost is shown in your cart and at checkout before you pay. There are no hidden fees.
Discreet packaging
Your order comes in a plain outer package with a neutral sender name. Nothing on the outside shows the Hermony name or the product. Because orders ship internationally, the parcel carries a customs declaration with a general description of the contents, as the law requires, and customs authorities may inspect it.
Taxes, duties and customs
Prices include any import duties for US and UK orders, so there is nothing extra to pay when your parcel arrives.
In the UK, VAT is included in the price you see at checkout. In the US, any sales tax that applies is calculated and shown at checkout.
Tracking your order
When your order ships, we email you a tracking link with the carrier's name and tracking number. Tracking can take a day or two to show the first update.
Address changes
Please check your address carefully at checkout. If something is wrong, write to us right away. We can change it until the order has shipped. If a parcel is returned to us because the address was incomplete, we resend it once you confirm the right address.
Late, lost or damaged parcels
If tracking hasn't moved for 10 business days, or your order hasn't arrived 20 business days after it shipped, write to info@tryhermony.com. We look into it with the carrier, and if the parcel is lost we send a new one or refund you in full.
If something arrives damaged or is missing, write to us within 14 days of delivery. See Returns & refunds.
Questions about this page? Email info@tryhermony.com. We reply within one business day.
Hermony is operated by JBJ COMMERCE LLC, 30 N Gould St, Ste R, Sheridan, WY 82801-6317, United States.