Returns
100 days to decide
Give Hermony a real try. Use it the way the label says, for long enough to know. If it isn't right for you, tell us within 100 days and we refund your first box, even if you've opened it.
Last updated October 25, 2026 · Applies to tryhermony.com in the United States and the United Kingdom
In short
- Your first box is covered by our 100-day promise, opened or not.
- Extra boxes from the same order can be returned unopened.
- Write to info@tryhermony.com with your order number. You don't need to call anyone.
On this page
- Our 100-day promise
- Why opened boxes stay with you
- How to start a return or refund
- When you get your money back
- Damaged, faulty, wrong or missing
- Cancelling an order
- If you live in the United Kingdom
- If you live in the United States
Our 100-day promise
If Hermony isn't right for you, write to us within 100 days of delivery. We refund the full price of your first box, even if it has been opened. You don't need to send it back.
The promise covers one box: the first box of your first order, whether you buy once or with RepeatCare. Any other box, from any order, can be returned for a full refund within 100 days of delivery as long as it is unopened and in its original packaging. The promise applies once per customer and household, and original shipping fees are not refunded under it.
The promise is our own. It comes on top of any rights you have by law, never instead of them.
Why opened boxes stay with you
Hermony is an intimate care product. For hygiene reasons we can never resell or reuse anything that has been opened, so please don't send opened boxes back. Throw them away as the label describes.
How to start a return or refund
- Email info@tryhermony.com with your order number in the subject line, and tell us briefly what you'd like to do.
- We reply within one business day. If anything needs to come back, we send you the return address and instructions.
- Please don't send a parcel before you have a return address from us. Otherwise we can't match it to your order.
- Send unopened boxes back within 21 days of our reply, with a tracked service.
When you get your money back
Refunds under the 100-day promise are issued within 5 business days of your request. Returned boxes are refunded within 5 business days of arriving back with us.
Refunds go back to the payment method you used. It can take up to 10 business days for the money to show, depending on your bank.
Return shipping for unopened boxes is paid by you, unless the item was faulty or wrong. Original shipping fees are not refunded under the promise. There is no restocking fee.
Damaged, faulty, wrong or missing
If your order arrives damaged, has something missing, or isn't what you ordered, write to us within 14 days of delivery with a photo if you can. We send a replacement or give you a full refund, and you pay nothing for it.
If your parcel hasn't arrived, see Shipping. If it is lost, we resend it or refund you in full.
Cancelling an order
Changed your mind before your order ships? Write to us as soon as you can and we cancel it with a full refund. Once it has shipped, the steps above apply.
To stop future RepeatCare deliveries, see RepeatCare terms. You can cancel online at any time.
If you live in the United Kingdom
For customers in the UK
Your 14-day right to cancel. Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of receiving it, without giving a reason. Tell us by email, then send the goods back within 14 days of telling us. We refund the price and the standard delivery cost within 14 days of receiving the goods back, or proof that you sent them.
If you cancel, you pay the direct cost of returning the goods. The right to cancel does not apply to sealed goods that are unsealed after delivery and can't be returned for health or hygiene reasons. Our 100-day promise still covers your first box in that case.
You can use this model cancellation form, but you don't have to: “To JBJ COMMERCE LLC (Hermony), info@tryhermony.com: I hereby give notice that I cancel my contract for the sale of the following goods […], ordered on […] / received on […]. Name, address, date.”
Faulty goods. Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose. If they are not, you can reject them for a full refund within 30 days of delivery. After that, you can ask for a replacement, and if that doesn't put it right, a price reduction or a refund. Our promise does not affect these rights.
If you live in the United States
US law does not give a general right to return online purchases, so the 100-day promise above is how returns work for you. Any rights you have under the laws of your state are not affected.
Questions about this page? Email info@tryhermony.com. We reply within one business day.
Hermony is operated by JBJ COMMERCE LLC, 30 N Gould St, Ste R, Sheridan, WY 82801-6317, United States.